Booking & Payment
A booking is confirmed only once Lidwala Lodge has issued written confirmation with a booking reference, and the required payment has been received and reflects in the lodge’s bank account.
For bookings made 31 days or more before arrival, a 50% deposit is required to secure the booking. The remaining balance is due 30 days before arrival.
For bookings made within 30 days of arrival, full payment is required.
Proof of payment does not confirm a booking. Payment remains the client’s responsibility until the funds have cleared in the lodge’s bank account.
Lidwala Lodge reserves the right to cancel any booking without notice or liability if the required deposit or balance is not received by the due date.
Any international bank charges, transaction fees, or payment-related costs are the responsibility of the client.
Cash payments are not accepted. All payments must be made electronically, either by bank transfer into the official Lidwala Lodge bank account or via a secure credit card payment link issued by the reservations team.
Cancellations
Having confirmed your booking, you have concluded a contract with us and we are holding your accommodation exclusively for you. Because the room is reserved for your use, it is unavailable for other guests to book.
Cancellations can therefore result in a loss of revenue and impact our ability to accommodate other travellers. We recommend that guests obtain suitable travel insurance to protect against unforeseen circumstances.
The following cancellation fees will apply:
Any approved refund will be processed less the applicable cancellation fee and any banking, credit card, foreign exchange, or transaction charges incurred.
Children & Extra Bed
All children are welcome Children under 2 years are free Children between 2-12 years pay half price
Check In
Check in: 2pm-9pm
A late check-in fee of E200 is due thereafter.
Check Out
Check out: 7am – 10.30am Late check-out is subject to availability and prior approval by management.
A late check-out fee of E200 per hour, or part thereof, will apply.
Catering, Meals & Drinks
Meals are available by prior booking. Self catering facilities are also available. Please note that Lidwala Lodge has a licensed bar so strictly no beverages may be brought onto the property. Our bar has a range of beers, ciders, wines, cool drinks and water for sale.
The Velvet Monkey Restaurant and Cocktail Bar is nestled within the Roki Centre gardens and is just 50 meters away from the Lodge. There are various other restaurants & shops within close proximity.
Gables and Corner Plaza are great shopping centres for all other supplies that you may need.
Breakages
You agree to cover the cost of replacement of any items, equipment or materials that you damage or lose. You will be informed of this cost and agree that Lidwala Lodge may debit this amount to your account or card.
Smoking
We are committed to providing a clean and healthy environment for all our guests. To maintain a smoke-free and enjoyable atmosphere, please do not smoke in any of the Lodge buildings, including guest rooms, common areas and dining areas, using tobacco products, electronic cigarettes and vaping devices
Guest Identification
Guests must present valid identification (ID and / or passport) during check-in for security purposes.
Liability
You warrant that you have familiarized yourself with all risks associated with staying at Lidwala Lodge and accept all liability for your stay. By booking with Lidwala Lodge, you agree to abide by the conditions of entry and code of conduct attached herewith. You agree to read these fully and sign and send to our reservations office prior to your arrival.
All bookings are at your own risk and are subject to force majeure. Where Lidwala Lodge is unable to fulfill the booking as a result of unforeseen circumstances beyond its control (including an Act of God, Act of Government, or other Authorities, wars, hostilities, civil disturbances, strikes, riots, epidemics, guarantees, delay in construction or completion of new facilities or renovations), then Lidwala Lodge shall not be liable for any loss or damage and no refunds will be due.
Privacy
All personal information you provide is required for your booking. Your information will not be made available to third parties by Lidwala Lodge. Lidwala Lodge may send information to guests including people that have subscribed to its newsletter. Guests may unsubscribe at any time
Pets
Pets are not allowed
Parking
Free parking on site for over-night guests
